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  • Jetstar Review: Experiencing business class between Sydney and Osaka (via Cairns)

    Japan is a hot destination for travellers from Australia. Research shows that there’s been a 170 percent growth over the past five years, and it’s only going to get hotter with the 2020 Olympic Games.

    Australians love a bargain, but we also like our comfort – we’re the second-highest yield traveller in the world after the Saudi Arabians. Jetstar’s business class service is a great choice if you want extra comfort but like the idea of being a luxury value shopper.


    If you’re a Qantas Club or Gold member, you can use the lounge on a Jetstar ticket, and business class travellers can also use the Qantas lounge in selected airports such as Sydney and Melbourne.

    Osaka’s lounge is accessible for Jetstar business class passengers. There are the usual screens, phone chargers and some Japanese fare to nibble on before you leave Japan (if you haven’t already nibbled enough).


    I love the fact you can check in one bag up to 30 kg and bring on board two carry-on bags of up to 7 kg each.  No excess luggage for me!


    Business class means more time for you and less time in the queue.


    This was the crowning jewel: the service on every flight was wonderful. The staff were all very friendly and genuinely wanted to help in any way they could. It was a true pleasure to fly with them, just for the service. I have not experienced such amazing service in any other business cabin in the world. It was seamless on all four Jetstar flights.


    There are only 21 business class seats, ensuring you get plenty of attention from the wonderful flight attendants.

    The seats are wide and comfortable. Ok, so there’s no lie-flat bed, but I was able to sleep all the way back from Osaka to Cairns so it was definitely comfortable enough. The seating configuration is two-three-two, the seat pitch is 38 inches (96 cm) and the width is 19 inches (48 cm). Apparently the best seats in the house are 3G and 3J, which are designated as crew rest seats, but if you can get them, their recline is slightly greater.

    The windows have electronic dimmers instead of blinds, which automatically change depending upon what’s happening outside. There’s also a USB charger which is a wonderful addition to the airline seat.

    Inflight Entertainment

    The 787 Dreamliner has screens in business and economy, with a choice of the latest movies that you would find on any full-service carrier. There are around 53 movies (including 15 new releases), which is plenty for a flight to Osaka from Cairns. The noise-cancelling headphones are great if there happen to be any noisy passengers on board.

    Amenities include socks, a toothbrush, eye mask, hand cream, lip balm and a pen – handy for filling in those custom forms. There’s also a blanket and a pillow awaiting any sleepy heads.


    There’s great champagne on offer, almost as soon as you reach your seat. The menu is comprehensive, with entrée, main and dessert, and plenty of snacks throughout.

    Flight time and frequency

    Cairns to Osaka 7 hrs 25 – five times per week

    Osaka to Cairns 7 hrs 20 – five times per week

    Frequent flyer rewards

    Jetstar doesn’t have a frequent flyer program but it does have loyalty rewards and partner programs that offer additional perks. A Business Max subscription offers the following benefits:

    • Qantas airport lounge access on eligible flights where available
    • Earn Qantas Points and Status Credits
    • Refundable fares
    • No fees for changes to your booking

    Nicole Lenoir-Jourdan flew as a guest of the airline.

    For more personalised information, tips and advice, or to book your own incredible New Year’s Eve holiday experience, contact your local TravelManagers’ personal travel manager here.

    With compliments of First Class: visit them online or at Instagram