Your plans and dreams of travelling start long before you leave home, and you might also need help during your adventures.
Researching, booking and then the continued management of your travel reservations can, at times be complicated and can often take up many hours of your time.
This is why you need a personal travel manager, to take all the stress away from the planning & day-to-day management of your travels.


Please find below my schedule of fees, while these cover most circumstances, these fees can be as individual as your travel plans, and not all of these will apply to your reservations.

Professional Service fees outlined below may be applied with discretion to your booking. These fees are charged to cover time, research and support for the duration of your itinerary planning through to travel. All deposits, commissions and fees are non-refundable. Prices are per person unless stated otherwise. These amounts above are in addition to supplier charges.

Service Service Fee (incl GST)
  • Travel Management Fee
$150 per person
(capped at $300 per family)
  • Cruise only Management Fee
$65 per cabin
  • Domestic Airfare Ticket OR
    Internal Air Bookings – Rest of the world
    (i.e. Internal USA or Europe)
$65 per ticket
  • International Airfare Ticket
$100 per ticket
  • ALL Airfare changes
    (after the ticket has been issued)
$50 per ticket
plus any airline fee & fare difference
  • Inbound Airfares
    i.e. Airfares to Australia
$250 per ticket
  • Direct Airline Booking Fee
    (using a pre-existing Airline Credit)
$150 per credit/voucher
  • Refund Processing
    (from Airline/Supplier)
$35 per hour
(minimum charge 1 hour)
*Does not include any supplier cancellation fees
  • Booking Amendment Fee
    (applicable anytime after deposit paid)
$35 per hour
(minimum charge 1 hour)
  • Documentation required for third party Travel Insurance Claim
    (where travel insurance was not purchased via your PTM)
$35 per hour
(minimum charge 1 hour)
  • “Other Items” (can include, but not limited to: Car Rental, Rail Tickets, Theatre/Sports/Event tickets
$20 per item
  • Non-emergency After-Hours Assistance
$80 per hour
(or part thereof)
*As well as any applicable standard booking fees
  • Visa Processing Fee
$100 per passport
*Does not include visa application fees or courier fees
  • Booking Cancellation Fee

Commission and Booking Fees are NON-REFUNDABLE


Merchant Fees:
VISA                       Debit  /  Credit
Mastercard            Debit  /  Credit
American Express
Fee including GST
1%  / 1.55%
1%  / 1.63%

Notes on Merchant Fees: Please note airline and supplier charges may differ from these, if TravelManagers are required to pay an airline or supplier direct with your credit card, then the merchant fees and other service fees of the airlines or supplier will take effect to your booking. At all times we will endeavour to process your payment in your best interest.
Credit Card fees will be charged for ALL credit card transactions, including if you BPAY from a credit account (if this happens the fee will be added retrospectively).

Fee Schedule valid 01 July 2023 – 30 June 2024.
Fee schedules are subject to review every 12 months with the rate period commencing 01 July annually.

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