How I work…

With over 30 years of industry experience, I’m up to date on the latest trends, deals and travel regulations.

I’m here to take the stress out of your travel planning by offering an end-to-end travel management solution using my knowledge and industry connections to save you both time and money.

I am known for my ability to create complex independent itineraries, which often involve many components such as carefully selected hotels, private transfers, private guides, food tours, restaurant and show suggestions and bookings, train booking and seating and car hire. This style of arrangement takes considerable time and expertise, and it is, therefore, necessary for me to charge a travel planning and management fee for this style of travel arrangement.

After an in-depth initial consultation, I will take care of all of the research and planning for you. I’ll help you choose the best products and services for your personal travel style. Then you’ll have my continued management and supervision of your travel arrangements. If unexpected changes arise, I’m here to manage that process for you, too, saving you time and money.

Plus, when you’re travelling, you can be secure knowing I’m available 24/7 in the event of an emergency.

How does it work?

As travel is a big investment, my aim is to ensure you are provided with the highest service and the best possible holiday experience. I want to be available to provide each booking with the care and attention it deserves. As such, I limit the number of clients I work with at any one time.

I believe it’s really important to make sure we’re the right fit for each other too.

The first step is to book an obligation-free 15-minute discovery call.


If we’re a great fit, I will give you an estimate of the expected fees. If you are happy to proceed, fill in the client profile form on my website, pay your Travel Planning & Management fee, and we’ll set up your first consultation call to discuss the specifics of your travel in more detail.

What is a Travel Planning & Management levy?

A travel management/engagement levy is due following the 15-minute complimentary consultation call and covers the independent research and time required to design your personalised travel itinerary. In addition, the ongoing management and supervision of your entire travel arrangements, booking progression, collation, and delivery of travel documents. The fee is commensurate with my time, expertise, knowledge, and personalised professional service.

You will receive a detailed itinerary and quote to review. Upon review and feedback, one (1) revision is included in your initial fee. Changes beyond this may incur additional charges. If you decide not to proceed with your booking and/or your travel arrangements are cancelled for any reason, this travel management levy is non-refundable.

There may be additional service charges associated with your booking beyond this.  Please see the list below for full details and note that any charges of this nature will be itemised on your invoice.

Travel Management and Service Rates – Effective 15Aug2022 

  •  Travel Planning and Management investment (all Itinerary Planning Payments are non-deductible,non-refundable and non-transferable
    • Single destination: $150
    • Multi destination <10 days $250
    • Multi destination > 10 days $350
  • Refund/Cancellation Processing: $65 per hour (minimum charge 1 hour)
  • Booking Cancellation: Booking service fees and any supplier commissions are non-refundable at all times. Supplier/airlines penalties for cancellations may apply.

In the post- COVID-19 recovery phase, airlines have changed their booking processes and conditions.  Together with reductions in general support and commercial arrangements by some travel operators who are seeking to strengthen their own recovery first, agents had to respond with their own adjustments. Schedule changes, unexpected cancellations, long hold times, and inexperienced and unsupported airline support staff have resulted in a time-consuming management of all airline bookings.

  • International Air tickets-Flight Management Fee
    • Economy & Premium Economy : $155 per person
    • Mixed Class / Business / First: $220 per person
    • Round the World (any class) : $330 per person
    • Infants & Children under 12 yrs : $125 per person
  • International Air changes requiring ticket reissue: $55 per person plus any fare difference and taxes, airline fee.
  • Overseas originating travel:
    • All classes:$250 per person
    • Infants and children under 12 yrs: $125 per person
  • Overseas Inter-Europe/USA/Canada/South America/Africa travel: $50 per sector (capped at 2 sectors)
  • Domestic Air booking (any class): $25 per sector ( capped at 2 sectors)
  • Domestic Air amendments: $50 per person plus any fare difference and taxes
  • Trans Tasman booking (any class) : $35 per sector (capped at 2 sectors)
  • Trans Tasman amendments: $50 per person plus any fare difference and taxes

*Applies to tickets issued by TravelManagers.

Miscellaneous Fees

  • Car rental booking utilising TravelManagers corporate rates: $55 surcharge per booking. No surcharge if using  a published rate
  • Rail Sectors or passes: $30 per person
  • Non-commission accommodation bookings: $30 per night booking management fee
  • Preparation of documentation to support a travel insurance claims $75 per hour (minimum charge 1 hour)
  • After-hours/Public Holidays/Weekends non-emergency after-hours assistance $100 per hour(minimum charge 1 hour) in addition to standard booking fees
  • All vouchers/tickets etc. are supplied in digital form – request for paper documents: $50 per set including postage

24/7 emergency assistance is available free of charge while you are travelling. Please note this is for emergency situations only that cannot wait until business hours and only for bookings made and managed through TravelManagers.

Please note these levies are inclusive of GST where applicable but do not include any supplier-imposed fees or charges.

Please refer to TravelManagers Terms and Conditions for detailed policies around cancellation and refunds as well as our Peace of Mind guarantee