To maintain the exceptional quality of service and attention to detail you deserve, these fees reflect the dedicated expertise and resources required to craft and manage your bespoke travel experience. I believe in delivering outstanding value, and this ensures we can continue providing the highest level of care and commitment to every journey.
- Service Fees (Including GST)
Planning Commitment Fee – $150 per traveller
(Non-refundable but redeemable upon booking confirmation)
- Flight Bookings
Domestic & Trans-Tasman Air Booking
$35 per adult
$20 per child (under 18, accompanying an adult)
International Air Booking
$125 per adult
$80 per child (under 18, accompanying an adult)
- Air Bookings Originating Outside Australia
$200 per adult
$100 per child (under 18, accompanying an adult)
- Booking Changes
Air Booking Modifications
Prior to ticket issuance: Complimentary
After ticket issuance: $75 per traveller + airline fees (fare/tax differences)
- Other Booking Modifications (Hotels, Car Rentals, Tours, Cruises, etc.)
After deposit payment: $50 per change
- Additional Services
Travel Insurance Claim Statement (for claims not processed through TravelManagers): $250 per claim
- Cancellation Fee – 5% of segment or 5% total booking cost if entire trip is cancelled.
- After-Hours Service (Weekends & 5 PM–9 AM weekdays): $250 per hour (minimum $125)