Rachael Portelli Personal Travel Manager

“Rachael, were do I begin! It was a year of planning the most amazing European holiday and everything was absolutely perfect! The endless emails back and forth and endless phone calls – without you none of it would have been possible! Your attention to detail was second to none; you went above and beyond ensuring that everything was perfect! It was such a nice surprise to receive all our documents beautifully packaged and personalised for every part of our trip, it made life so much easier and definitely took the stress away! From our very first email I knew that Rachael’s level of service would be professional and impeccable. I can’t thank you enough for all the work and effort you put into literally every detail of our holiday. Even emailing us while we were away to make sure everything was going smoothly. I highly recommend Rachael’s services to anyone looking at booking their next holiday (Rachael even organised a trip to Fiji for my dad in between organising our holiday!) I definitely won’t be going anywhere else to book my next holiday - thank you Rachael!”

“We had the fortunate experience of being recommended to Rachael by friends of ours. This recommendation proved to be one of the best travel decisions we have made. Rachael is delightful full of help and sound advice. We could not have asked for more - During the planning of our trip we talked often and met for coffee and it was just as though she was an old friend. Following a number of months of planning and discussion, we set off on a six week trip to Europe last Christmas with the view in mind of catching up with relatives and friends and exploring other cities and towns we had not visited before. Everything was perfect – All organised by Rachael. We flew to Hong Kong business class and then onto Helsinki with Finnair one of the world’s best airlines in our opinion and a One world partner affiliated with Qantas – Finnair is outstanding – brand new spotlessly clean aircraft, fantastic seat position and a delightful warm and welcoming crew who could not do enough for us. Exploring Helsinki was fascinating with Christmas markets and the harbour together with the normal market plus many other attractions and of course all that Finnish glassware. The shops are excellent as are the museums. We flew to London (organised by Rachael) and then took the train to Cambridge for Christmas. After that it was off to France. Rachael had organised for us to take the Eurostar to Arras in France where we stayed with friends in their delightful B& B – La Corne d'or -which has been placed in the top 1% in France. 10 days later back on the Eurostar to Paris and from there Rachael had booked us to fly to New York. After overnighting at the Westin in New York we took the Acela train from Penn Station to Wilmington in Delaware to spend 4 days with relatives. We explored a lot of Delaware and enjoyed the huge fall of snow that blanketed the countryside. Back on the Acela to Newark Airport where Rachael had made a reservation at the Marriott hotel which was excellent and very spacious. From there we flew to Calgary and then took the coach to Banff with reservations made at the Fairmont in Banff on the Gold Class floor all organised by Rachael. Just fantastic! After Banff we headed again by coach to Lake Louise the highlight of our trip – Rachael had organised a superb room overlooking the frozen lake and it was perfect – We spent a few days there exploring and walking through the snow in minus 27 degrees with bright blue skies and dazzling sunshine. Lake Louise and its breathtaking beauty was the highlight of our trip and came highly recommended by Rachael. For the last leg of our journey Rachael had booked us to coach back to Calgary and from there fly to Vancouver and onto Honolulu where we spent a week in warm and welcoming sunshine before returning to Melbourne on Qantas. With all our flights, train travel and coach trips nothing was too much trouble for Rachael – she rang us constantly keeping us up to date with all the arrangements as they progressed – we could not have been happier with the service she provided and we would highly recommend her to all our friends. Thank you Rachael for making our trip so special!”

“Thank you TravelManagers-Rachael Portelli for organizing a fishing trip of a lifetime in the pristine waters of Broome, WA ! The most remote and stunning picturesque views one could ever hope for. Rachael was superb with her service. Despite the fact that it was only interstate travel, she gave us a variety of options to choose from. Rachael even went above and beyond by contacting us the night before to make sure we had everything sorted. She personalized our trip by sending us a beautiful gift in the mail. Thank you Rachael. Highly recommended.”

“On behalf of my dad and step mum I just wanted to say a huge thank you for organising their trip to Fiji!! We can't thank you enough. They had an absolute ball and loved every minute of it. Everything went smoothly and they had no issues whatsoever, the weather was great, the people were great. They have created some wonderful memories 😊 You are amazing at what you do and they would highly recommend you to their family and friends in the future.”

“Awesome service and support provided from Rachael to ensure the most was had from our travels, I can't actually believe I have wasted my time in the past not using such a talented travel agent, I would highly recommend Rachael's services to anyone serious not only about travel but making the most of exploring the globe. Thanks again Rachael!!”

“Fantastic service highly recommend. The trip is planned from the moment you get off the plane, till the moment you leave. Done to exquisite detail. All you need is your togs packed, your passport and visas ready and it's all done for you no need for planning on your behalf, just sit back and relax. Used this service twice now can't rave enough.”

“After receiving a quote from Flight Center, Rachael managed to find the exact same flights for over $400 less. Fantastic work!”

“Thanks for organising such a wonderful trip for us! We were so well looked after and you did not miss a minute detail! Had to share this pic of a beautiful Katathani sunset”

“You really are spoiling me Rach!!! Another fabulous surprise upon check-in at the hotel!! Thank you! 🍾”

“Once again I ask Rachael to look after my trip. Being an ex agent myself it would be very easy for me to book it myself however for 3 years now I've asked Rachael and she always amazes me, every time. Nothing is ever easy with my bookings, you may call it Murphy's law. The airlines always seem to remove the fare but Rachael always fights to get it back, for me this means sitting at the pointy end with cash left in my pocket. I do my research and normally know what I want, then after giving Rachel the hotel details she ALWAYS comes up with the goods. This time round a hotel I'd seen for $700 for 3 nights no breakfast, she gets for $500 including breakfasts. The next hotel I'd seen for $695 for a beachfront room, it was out of our price range, Rachael got it for $480, we are now staying in a beachfront room. Once again Rachael, you are amazing at what you do. Thank you for putting together what is going to be a wonderful trip.”