With 28 years of travel industry experience, I provide a personalised, end-to-end travel management service designed to take the time and stress out of planning your trip.
From our first conversation through to your return home, you have one experienced point of contact to research, plan, book and manage your travel.
Every trip starts with understanding you — where you want to go, how you like to travel, what matters to you and where you want to spend your travel budget.
The first step is an obligation-free 15-minute discovery call to make sure we’re the right fit.
If we decide to work together, you’ll complete your passenger booking forms, pay the applicable Travel Management Fee and we’ll arrange a detailed consultation. I’ll then research your trip and prepare a personalised itinerary and quote for you.
Your itinerary will generally be quoted as an inclusive package price. Through my industry partnerships, I have access to contracted rates and package offers that may only be available when combined with other travel services and cannot always be sold or itemised individually. You’re engaging me to plan and manage your trip as a complete travel service rather than simply booking individual components.
Reasonable refinement of your initial proposal is included. If your travel brief changes substantially once planning has commenced, additional professional service fees may apply and will always be discussed with you first.
Once your arrangements are confirmed, you’ll receive your personalised Trip Plans app, with your flights, accommodation, transfers, tours, confirmation details and important travel documents organised into one easy-to-follow itinerary.
Key information is available offline, with addresses, maps and contact details at your fingertips while you travel.
And if something genuinely goes wrong while you’re away, you’ll have the reassurance of 24/7 emergency assistance for the travel arrangements booked and managed through my agency.
$250 per booking
Your Travel Management Fee covers the professional research, planning and design of your personalised itinerary, together with the ongoing management of arrangements booked through me, booking progression, documentation and pre-departure support.
The fee is payable before your detailed consultation and is non-refundable once planning has commenced.
Supplier-imposed fees or charges are additional.
A reduced ticketing fee applies when flights form part of a broader itinerary managed through my agency:
For standalone airfare bookings:
Ticketing fees cover the professional booking, ticketing and ongoing servicing of your airfare, including support with airline-initiated schedule changes and disruptions.
Reissue fees are in addition to any airline-imposed penalties and/or fare increase.
Ticketing fees apply to tickets issued by TravelManagers and are waived where tickets are issued by a third-party supplier as part of an inclusive package.
24/7 emergency assistance is available for genuine, time-critical issues affecting travel arrangements booked and managed through my agency that cannot reasonably wait until normal business hours.
This may include significant flight disruptions or missed connections, urgent issues with booked accommodation or transfers, or a medical emergency, illness or injury that impacts your immediate travel arrangements.
For a medical emergency or injury, please contact the appropriate local emergency or medical service and your travel insurer first. I can then assist with any urgent changes required to arrangements booked through me.
Step 1: Refer to the emergency instructions and supplier contact details provided on your travel vouchers. Your airline, hotel or local supplier may be able to provide the fastest immediate assistance.
Step 2: If you still require assistance, contact me via WhatsApp on +61 422 289 969.
For urgent or after-hours assistance, always use WhatsApp. Messages through the Trip Plans app do not generate an emergency alert, and email is not continuously monitored outside business hours.
24/7 emergency assistance does not extend to general travel planning, new bookings or non-urgent changes while you are travelling, including arranging additional accommodation, flights, transfers or tours that were not part of your existing booking.
These requests will normally be attended to during standard business hours. If you require assistance with a non-emergency request outside business hours, I may be able to assist subject to availability. Where after-hours assistance is provided, a professional service fee of $120 per hour or part thereof applies.
Assistance changing, replacing or resolving an issue with travel arrangements booked independently is also outside the scope of complimentary emergency assistance and is charged at $120 per hour or part thereof.
My standard business hours are Monday to Friday, 9:00 am–3:00 pm Melbourne time.
All professional service fees are inclusive of GST where applicable and are additional to supplier-imposed fees, penalties or fare increases.
If you’re looking for experienced, personalised travel planning with someone managing the details from start to finish, I’d love to hear what you have in mind.
