As your Personal Travel Manager, I have the insights, expertise and passion to ensure you receive a helpful and rewarding travel experience at every step of your journey.
Travel has changed over the last few years and there’s a lot more to consider. That’s why I am here to guide you through the process and make it as easy as possible for you. I will put together your personalised Travel Itinerary and provide you with all the current information you need to be aware of when you make the booking.
To ensure I can deliver a high level of service to each of my valued clients and give each booking the attention it deserves, I only take on a dedicated number of travel files each month. For this reason, it’s important that I work with clients who are committed to working with me.
Should you wish to engage my travel management services, a non-refundable Travel Commitment Deposit is payable prior to any research or trip design commencing. This is a deposit to secure my services and is fully redeemable off the total cost of your trip when you make your final payment – this is not an additional payment on top of your trip cost.
This deposit secures your dedicated timeslot for me to research and organise your Travel Itinerary and finalise your travel plans.
If for any reason you do not proceed with the trip in full with me, or it is cancelled, this deposit is non-refundable at all times. It is transferable if the trip needs to be postponed due to COVID-19 (border closures, a hotspot declared, etc).
A ‘trip’ is defined by the travel arrangements required for your travelling party. For example, if 4 people are travelling on the same dates on the same flights, staying in the same hotel room and booking at the same time, only one Travel Commitment Deposit is due. If 2 of those 4 people are travelling on different flights, require a different hotel room, are staying longer or booking at separate times, a second Travel Commitment Deposit is required. A deposit is required per destination if the same travellers are visiting multiple countries or continents. Minimum deposit of $1,000 for larger groups of 10 travellers or more. Please note, tailor-made independent trips of two weeks or longer require a minimum $550 Travel Commitment Deposit.
Your non-refundable Travel Commitment Deposit includes three Itinerary revisions over a maximum of four weeks. Additional deposits may be required if you require more changes, switch destinations or need longer to finalise your plans. If you are unable to finalise your travel plans within three months of paying your Travel Commitment Deposit, your deposit will be forfeited – unless we are waiting for services to be released. I do reserve the right to retain the deposit for services rendered and potentially decline your booking if your trip type changes or your trip varies considerably from what was originally agreed upon. For example, if you initially enquire about a cruise and then would like to switch to a flight-only booking. The main components and value of the trip designed need to remain similar in both the final booking and the trip that is travelled on to ensure the deposit is not forfeited. If required, an hourly rate can be substituted for the Travel Commitment Deposit.
By paying the Travel Commitment Deposit, you acknowledge your understanding and agreement to these Terms & Conditions. Please read TravelManagers full Terms & Conditions here.
Once your deposit is paid (see payment details here), we’ll continue with the Travel Management Experience and you will receive a personalised Travel Itinerary specific to your needs. This includes an overview of the current requirements for your trip including any relevant Visa information, Government links for entry requirements, Travel Insurance, etc.
Before you know it, your trip will be confirmed and you’ll be on your way!
The normal booking process allows for the occasional unexpected change. However, once travel arrangements have been confirmed, any client-requested amendment requires additional time to review the booking, check availability and conditions, liaise with suppliers, make changes and update documentation.
For the purpose of this condition, a “change” means any separate request received after confirmation of a booking that requires me to amend, cancel, rebook, re-quote, re-research, reconfirm or otherwise manage any part of the confirmed travel arrangements. This includes, but is not limited to, changes to travel dates, flights, cruises, cabins, accommodation, tours, transfers, passenger details, rooming arrangements or Itinerary components.
Where a single request involves changes to multiple related components of the same booking and those changes are requested at the same time, I may, at my discretion, treat them as one change for the purpose of the $100 service fee. Separate requests made at different times, or further changes requested after a previous change has been actioned, will be treated as separate changes and may each incur the $100 service fee.
The $100 service fee is in addition to any supplier-imposed amendment, cancellation, rebooking or other fees, fare differences, penalties or additional costs arising from the requested change.
I reserve the right to waive the service fee for minor administrative corrections or where a change is required due to an error or omission on my part. Where reasonably practicable, I will advise you of applicable service fees before proceeding with a requested change.
To get started with your next trip, click the ‘Book Now’ button below to book your 15-minute obligation free travel appointment.
Don’t need a phone appointment? Email me at [email protected]
I can’t wait to talk travel with you!
