About me


My name is Patty.  With over 20 years of experience working in the travel industry, I’ve gained a comprehensive knowledge to provide my clients with the best travel options.

Being self-employed and aligned with Travel Managers enables me to offer a truly personal service that is tailored to my clients.

I enjoy turning people’s travel dreams into reality, with dedication in making worldwide travel arrangements as convenient and as flexible as possible. I offer you a friendly one stop shop for all your travel needs. I pride myself on exemplary service and total professionalism.


Where I've Travelled

Highlight in Asia: Seeing the Great Wall of China – breath taking, never ending, majestic, regal are some of the words to describe this Best Man-made Wonder in the World

Highlight in Europe: Italy is always a highlight!   However, I’m biased.   It’s my heritage.

Highlight in Americas: Swimming with the whale sharks off the coast of Cancun.   So out of my comfort zone!

Destinations I'm Passionate About


Come and “See Italy Through My Eyes”

Services I Provide

  • Cruises – group cruises, ocean liners, river cruising, small ship luxury, mainstream, private charters, skippered canal barges
  • Airfares – point to point, round the world, multi-city itineraries and frequent flyer assistance
  • Accommodation options – hotels, apartments, resorts, villas
  • Tours – escorted, independent, day tours, walking, cycling, private, group, shopping, small group,  adventure
  • Vehicle options – car hire, motor home, transfers
  • Sightseeing & attractions – group, private, independent
  • Rail – point to point tickets, passes, great rail journeys
  • Events – theatre, concerts, sporting events and special interest
  • Insurance advice
  • Visa service

Service you Deserve


  • Convenient Appointments – I come to you at a time that works for you, at home, work, or café
  • Mobile and virtual – I work with Zoom, phone, or email for your convenience


  • Coordinated bookings
  • Comprehensive itinerary planning
  • End to end travel planning
  • Personalised document delivery presentation and detailed travel checklist for all clients


  • No request is too challenging
  • Unique experiences to tailored to every traveller’s dreams


  • Full support while travelling – I’m with you all the way
  • Changes always accommodated

There is a saying “without a travel agent you’re on your own”, well it’s true. Book all your travel arrangements with me and you will have peace of mind. Know that if something goes wrong I’m only a phone call away and available 24/7.

I am a Member of Cruiseco – Cruise Specialist

Cruiseco is a consortium of the top cruise specialists in Australia that was founded in 2000, and I am proud to be a member. When booking your Cruiseco cruise holiday with me you can be assured of the best care and customer service at all times; not just before your trip but also throughout the duration of your travels.

Being a member of Cruiseco means I have,
  • Access to book “UNIQUE and EXCLUSIVE” Music cruise charters.  Hugely successful and available for sale only through Cruiseco members.
  • Access to over 50 cruise lines worldwide, many with live “real time” availability.
  • Access to competitively priced cruise packages.  Packages including airfares, accommodation, tours and more.
  • Access to secured inventory (group allocations) on popular sailings at reduced rates and potential availability when the cruise is “sold out” direct.
  • Access to exclusive deals on various sailings.



Comprehensive and transparent financial protection for Australian travellers.

Comprehensive and transparent financial protection for Australian travellers.
Find out more
Patty Poutanen
Based in Redlynch, QLD
Trading Hours
Business hours: 9.00am - 5.00pm Monday to Friday (with flexibility for urgent travel)

Make an enquiry

Subscribe to my e-newsletter for the latest travel offers:

My memberships, accreditations and accolades

Italian National Tourism Board - Travel to Italy Specialist

JNTO Japan Travel Specialist | Tourism Fiji - Matai Fiji Travel Expert

100% Pure New Zealand Specialist Bronze | Tourism Australia - Aussie Specialist Agent

Singapore Tourism Board - Singapore Travel Specialist

Member of Cairns Chambers of Commerce

TravelManagers - 2019 Winner NITA Best Mobile Travel Advisor Network (AFTA’s National Travel Industry Awards)

TravelManagers - 2019 Winner of Best Home Based Agency of the Year at The Travel Awards

Member of the Executive Committee Cairns Italian Festival and Entertainment Coordinator - 2024

Certificate 3 in Tourism

Peace of Mind Peace of mind