About me

I deliver a highly personalised and attentive service whether you are planning an immersive Italian escape or exploring destinations worldwide. Every journey is thoughtfully designed to be seamless convenient and flexible to suit your needs.

With a strong focus on professionalism and exceptional service I provide a full range of travel solutions including flights accommodation cruises tours and more. I am here to be your trusted partner in creating smooth stress free and truly memorable travel experiences.

Where I've Travelled

Asia: Experiencing the Great Wall of China was nothing short of extraordinary. Standing among its vast stretches and taking in its incredible scale, history and grandeur was a truly unforgettable moment. Its majestic presence and cultural significance make it one of the world’s most remarkable man made wonders.

Europe: Italy continues to hold a special place in my heart and remains a highlight of my travels. With its rich heritage, captivating culture, incredible food and timeless beauty, my connection and passion for this amazing country continue to grow.

Americas: Swimming with whale sharks off the coast of Cancun was an incredible adventure and a moment that pushed me beyond my comfort zone. Sharing the water with these magnificent creatures was a truly unforgettable experience.

Destinations I'm Passionate About

Italy has always held a very special place in my heart. With my Italian heritage, it feels like more than just a destination, it feels like a connection to my roots, my culture, and a way of life that I truly love.

I’ve been fortunate enough to spend time exploring Italy, and each visit has given me unforgettable experiences. Italy is a place where food is never just a meal, it is about tradition, family, fresh ingredients, and the joy of slowing down and sharing moments around the table.

What I love most about Italy is that its beauty goes far beyond the famous landmarks. It is found in the small villages, the local markets, the family-owned restaurants, the conversations with locals, and the simple pleasures of everyday life. From ancient streets and timeless architecture to breathtaking landscapes and incredible cuisine, Italy tells a story everywhere you go.

This passion for Italy is why I host my own tours. I want my clients to experience more than just the sights. I want them to discover the heart of Italy, to embrace the local culture, taste authentic flavors, meet the people, and experience the Italian way of life that makes this country so special.

Italy is the one destination I am truly passionate about and specialize in. It is a place that is part of who I am, and I love sharing that connection with my clients by creating meaningful travel experiences that stay with them long after they return home.

Services I Provide

The services I provide include:

✈️ Air Travel: Point to point flights, round the world itineraries, multi city journeys, and assistance with frequent flyer programs.

🚢 Cruising: Group cruises, ocean cruises, river cruising, small ship luxury experiences, mainstream cruises, private charters, and skippered canal barges.

🏨 Accommodation: Hotels, apartments, resorts, villas, and unique stays to suit your travel style.

🌍 Tours & Experiences: Escorted tours, independent travel, day tours, walking and cycling adventures, private and group tours, shopping experiences, small group journeys, and adventure travel.

🚗 Transport Options: Car hire, motor homes, private transfers, and other transport solutions.

🎟️ Sightseeing & Attractions: Group, private, and independent experiences designed to help you make the most of your destination.

🚆 Rail Travel: Point to point tickets, rail passes, and iconic rail journeys.

🎭 Events: Theatre, concerts, sporting events, and special interest experiences.

🛡️ Travel Insurance: Travel insurance options and assistance with obtaining a suitable policy and quote.

🛂 Visa Assistance: Support with visa requirements and application processes.

Exceptional Travel Service Designed Around You

Convenience
Your time is valuable, which is why I offer flexible consultations designed to fit around your lifestyle. Whether you prefer to meet at home, at work, in a local café, or connect via Zoom, phone, or email, I make the planning process simple, personal, and stress free.

Expert Organization
Every detail of your journey is carefully researched, coordinated, and managed with precision. From flights and accommodation to tours, transfers, and special experiences, I ensure every element works seamlessly together. You’ll receive a professionally prepared itinerary and travel documents presented in a clear, organised, easy to use format, allowing you to travel with confidence.

Personalized Travel Experiences
No two travelers are the same, and your holiday should reflect your individual interests, preferences, and travel style. I take the time to understand what matters to you and create journeys that are truly personal. Whether it’s a special request, a unique experience, or a complex itinerary, I have the knowledge and expertise to create a holiday designed just for you.

Dedicated Support
My service doesn’t end once your booking is confirmed. You have ongoing support before, during, and after your journey, with assistance available whenever you need it. If plans change or unexpected situations arise, I am here to provide guidance, solutions, and peace of mind.

As the saying goes, “Without a travel agent, you are on your own.” When you book with me, you have a trusted travel professional by your side, offering personalized service, expert advice, and the reassurance that help is always available when you need it. Your holiday is more than just a booking; it is an experience carefully planned and supported from beginning to end.

Comprehensive and transparent financial protection for Australian travellers.

Comprehensive and transparent financial protection for Australian travellers.
Find out more
Patty Poutanen
Location
Based in Redlynch, QLD
Trading Hours
Business hours: 9.00am - 5.00pm Monday to Friday (with flexibility for urgent travel)

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My memberships, accreditations and accolades

Italian National Tourism Board - Travel to Italy Specialist

JNTO Japan Travel Specialist | Tourism Fiji - Matai Fiji Travel Expert

100% Pure New Zealand Specialist Bronze | Tourism Australia - Aussie Specialist Agent

Singapore Tourism Board - Singapore Travel Specialist

Member of Cairns Chambers of Commerce

TravelManagers - 2019 Winner NITA Best Mobile Travel Advisor Network (AFTA’s National Travel Industry Awards)

TravelManagers - 2019 Winner of Best Home Based Agency of the Year at The Travel Awards

Executive Committee Member for the Cairns Italian Festival Inc. and Entertainment Coordinator - 2024 - 2025

Certificate 3 in Tourism

Peace of Mind Peace of mind