Sarena Taylor Personal Travel Manager

“I just wanted to thank you for the most amazing holiday EVER!! You did an absolutely incredible job booking this for us and making this so smooth and easy. And given the logistics you had to navigate around, you did amazing. We cant thank you enough for this. Everything went perfectly. Air Lines, accommodation and transport time/pickups, were spot on, and we couldn’t have done this without your expertise and help, so the biggest thankyou to you for this. We all noticed the work you put in, and to co-ordinate this with such accuracy and delivery, that’s worth every word of praise, so thank you 😊”

“Sarena organised a fantastic birthday trip for myself and my hubby in South Africa. The whole experience from start to finish was stress free. With her knowledge and experience, great hotels and locations, made it a very enjoyable holiday. Sarena had also let the hotels know that we were celebrating my husband's birthday and at each location, we were not only given the best room with the best views but they had decorated the bed with rose petals, gave us bubbles and cake! Thanks Sarena, you're the best! :)”

“A travel agent worth her weight in gold! I cannot speak highly enough of Sarena Taylor, who was instrumental in bringing my 3-month European adventure (May-July) to life. After reading all the glowing reviews online, I reached out - and within a week, Sarena had expertly pulled together a seamless itinerary, complete with travel logistics, accommodation, local experiences, and thoughtful recommendations. From flights and trains to hotels and hidden gems, Sarena handled every detail with care and precision. What felt like an overwhelming task became an absolute breeze thanks to her expertise. Her personalised travel app kept all my documents, bookings, and updates in one easy-to-access place - an absolute lifesaver while on the road. Even while I was travelling, Sarena remained incredibly responsive - adjusting my plans on the fly when needed and offering real-time support. I honestly wouldn’t have been able to plan this trip so thoroughly (or so stress-free) on my own. To top it all off, she came in under my anticipated budget and took the headache out of dealing directly with multiple providers. Sarena is organised, proactive, and truly goes above and beyond. If you’re planning a trip and want it done properly, she’s the one to call. Thank you, Sarena - I’m already dreaming of the next trip we’ll plan together!”

“I can’t thank Sarena Taylor enough for the incredible job she did planning my 4-week trip to Austria and Vietnam. Her attention to detail and diligence truly set her apart—she even picked up on a critical flight connection issue that arose after a flight was rescheduled, and it could have left me stranded! Sarena flagged the error with the airline, explained the risks clearly and recommended a simple solution that saved me from potential stress and extra costs. Her quick response time, especially in the urgent situation, gave me real peace of mind while travelling. I highly recommend her if you want your travel plans handled with care and expertise!”

“Sarena from Travel Managers Australia did an amazing job in organising our holiday, including communicating with a tour company we'd already been locked in with. We also loved the app where all our travel details were stored. Sarena was helpful and patient from start to finish. We will definitely use her again.”

“Sarena recently planned and organised my 50th Birthday European Adventure. Words cannot express my gratitude for the trip she planned for me and my friends. It covered 4 countries over 33 days and was faultless. Every single detail was thought of, transfers were always on time, location of every hotel was perfect, each hotel knew our trip was for my 50th birthday. We travelled by plane, rail, ferry, cruise ship and each was planned to perfection. Thank you, Sarena, our trip was simply faultless and one I will always remember...:)”

“Thanks to Sarena Taylor for organising our trip to France and Spain. Sarena always does a great job. I feel like we get better treatment and hotel rooms when Sarena oraganises them. All of our family use Sarena for their travel and we will continue to use her service in the future.”

“Sarena is by far the best travel person I have ever worked with in the past 30 years. She is always available even in extreme situations in the middle of the night. Highly recommended!!”

“Once again, Sarena Taylor has exceeded all expectations! Our recent trip to Bangkok and Koh Samui was nothing short of spectacular, and it's all thanks to her exceptional planning and attention to detail. Our stay at the Shangri-La in Bangkok was nothing short of luxurious. From the moment we arrived, the impeccable service and attention to detail were evident. The staff went above and beyond to ensure our stay was comfortable and memorable. The accommodations were exquisite, offering breathtaking views of the city skyline. And let's not forget the delectable culinary delights served at the hotel's restaurants - each meal was a culinary journey in itself! Moving on to Koh Samui, our experience at the Conrad was equally exceptional. The resort's stunning beachfront location provided the perfect backdrop for relaxation and rejuvenation. The level of service was unparalleled, with every staff member going out of their way to ensure our stay was nothing short of perfection. The dining options at the resort were equally impressive, with a diverse array of culinary delights to satisfy even the most discerning palate. And last but not least, our experience with Thai airline's business class service was nothing short of perfect. From the moment we stepped foot on the plane, we were treated like royalty. The comfortable seating, delectable cuisine, and attentive service made our journey an absolute pleasure. In conclusion, I can't thank Sarena Taylor enough for yet another unforgettable travel experience. Her expertise and attention to detail truly set her apart, and I wouldn't hesitate to recommend her services to anyone looking for a truly exceptional travel experience. Thank you Scot & Michelle”

“Sarena Taylor recently had to go the extra mile for me to arrange and re-arrange flights for me after a visa hiccup. Everything was always arranged faultless and in the most expeditious way. Thank you Sarena, you always make me feel safe when you take charge of my travel arrangements!!”

“Our trip to Egypt had been put off for more than three years because of Covid. This was no problem for Sarena (Taylor) who had everything organised down to a tee. She even did her best to accommodate a couple of special requests we made. Couldn’t give her higher praise. She was simply excellent!”

“Sarena ensured we have an amazing 3 week holiday in Dubai and Europe . She is very professional, efficient and pays attention to the smallest of details. I Highly recommend her!”

“Sarena Taylor has once again proved to be the most thorough travel agent to choose. Thank you for your good service! Till next time.”

“Where do we start with saying what a great and wonderful trip we had, thank you again and again. Everything from the transfers, flights, hotels and their locations was spot on our Round the World adventure. We feel very lucky to have found you and highly recommend your service and planning.”

“Sarena Taylor's knowledge and planningg skills were amazing. Everything worked as clockwork. The destinations recommended were fantastic. We loved every moment of our 5.5 week holiday, the App was excellent. Thanks Sarena”

“My friend and I had Sarena plan our Greece and Italy trip as we are both shift workers living in different states. Sarena planned an exceptional trip for us and we can honestly say we had a trip of a lifetime! Sarena’s attention to detail was brilliant when planning our trip, as well as her communication skills. Sarena booked all our transfers between hotels, ferries and airports which took A LOT of stress and guesswork out of travel. Sarena is also amazing at booking great hotels in perfect locations, our Positano hotel was a trip highlight. I HIGHLY recommend booking Sarena for your next trip!”

“I would like to thank you honestly from the bottom of my heart for organising such an amazing trip for both Kathryn and I. We had the absolute best time. We can not fault a single thing that you organised for us The private transfers made our trip so much easier & less stressful. The accommodation was nothing short of amazing, especially Santorini and Positano!! Wow! It was a trip of a life-time for us. Thank you again & I hope you have a lovely rest of the week.”

“We have just checked in to our Positano accomodation and it is AMAZING! Our room has the best view and we just wanted to send an email to say thank you :) ”

“Our holiday to Tahiti was a wonderful experience that we will never forget. It was more than we hoped for because it was incredibly well organised by our agent Sarena Taylor at Travel Managers! Thank you for your expert understanding of our needs, we were so very impressed!”

“Just returned from Port Douglas - had an absolutely awesome time. Thanks so much for organising as always - I would give the whole trip 5/5 stars.”

“We were extremely overwhelmed when we started looking into booking our much anticipated family holiday to Europe. A friend recommended Sarena and from the first moment we spoke to her we knew she was going to be the best person to help us with our travel plans. She put our minds at ease and took control of our itinerary whilst always keeping our personal preferences and budget in mind. She took the time to get to know us and to understand exactly what what we wanted. Sarena has been amazing throughout the whole process. She has helped us plan our holiday from beginning to end and has made the whole process enjoyable rather than stressful. She is extremely knowledgeable about all of our destinations and has been very responsive to all of our questions along the way. The small Itinerary Planning Fee was well worth it as Sarena has taken all the stress off us so we can just enjoy the process of holiday planning. We feel so relaxed leading into our holiday as we know it has been meticulously planned and adapted to suit our family. We are so grateful for Sarena’s help making this a holiday that our family will never forget.”

“Sarena’s personalised service and attention to detail made our holiday seamless. Her bespoke approach to planning a trip means your holiday is about you, not what someone else thinks it should be. Nothing was too much trouble and she was always available to attend to any of our needs or changes. She was an immense support when called upon during an overseas emergency situation – something we will always be grateful for. Paying the Itinerary Planning Fee was worth every cent, Sarena’s genuine passion for what she does, together with her reliability, professionalism, great communication and kindness makes for a great addition to any travel planning.”

“"I was introduced to Sarena by a mutual friend for a trip I was planning. Sarena gets you! She understands your travel dreams and makes them a reality by taking the time to listen then research and hand it back to you in a itinerary that you cannot wait for that departure date to come around! Many thanks for helping me organise my wonderful memories and many more to come!!!”

“"Sarena has been our Travel Manager since 2011. We have travelled to many places around the world, each holiday has been problem free, we have been very pleased with the advice and service Sarena has given us".”

“"My wife and I have been clients of Sarena for the past 9 years, during this period we have travelled extensively both overseas and in Australia. Sarena provides an efficient professional service as well as providing all the documentation needed to have an enjoyable safe and wonderful holiday. She provides full support when we are away if we need to make any changes, she is only a phone call away. We are happy to recommend Sarena as a personal travel adviser and manager."”

“Before I met Sarena, I didn’t believe in using Travel agents, I had a few bad experiences, and with how easy it was to get information over the internet, I figured “why bother?”; But then I met Sarena. At the time, I had just started in a new industry, desperately trying to make a name for myself while planning a wedding & just had no time to organise the honeymoon. I thought “Sarena seemed lovely enough, why not give her a try?”. Since then Sarena has smashed all my preconceptions of Travel agents out the window, not only is she detailed & thorough, she really does cater to exactly what you want & works with your budget & your preferences. Last year I finally managed to go for my dream European flashpacking tour, Sarena worked with me to help plan every detail, every hotel (and there were a LOT of hotels!), even in places that were very far off the tourist track, nothing was too hard for Sarena. But Sarena truly won myself & my Husband over when we came across a massive hiccup with our car hire, instead of trying to change our route like most travel agents would have done, she managed to find a way to make it work. The biggest thing that sets Sarena apart for me is that she really takes care of you from the planning stage right through to when you get back, she is there the whole way through & she works with you. She really does offer a truly personalised & personal service that I have found hard to beat. Sarena now plans & books all my holidays. I refer her & would recommend her to anyone who is looking at booking a holiday, her insightful knowledge of the travel industry & her caring & detailed personality makes her, in my opinion, the best travel agent you can ask for. Thanks for all your help Sarena!”

“My wife and I have arranged our overseas travel with Sarena on a number of occasions now. Her knowledge and contacts have been fantastic and as a result we have had some amazing holidays. Her flexible approach to meeting our needs and supporting us where needed overseas has been exceptional. I wouldn't use anyone else.”

“Our family loves travelling and we put a particular importance on customer care, personalised service and, overall, being treated with respect and care. Sarena Taylor has been that one professional who we loved to keep around (even though, in this day and age, everything can be booked online) just because she simply went above and beyond, every single time! There are no words to describe just how grateful we are for her attention to detail, dedication and monumental patience (yes, we do ask a lot from her!). Highly recommend her services to plan a holiday, book a cruise or just a flight. Not only we love working with her, but our extended family and friends after we referred them to her and she helped the out, raved about her outstanding professionalism and expertise in all things travel and holiday :) Love, love, love Sarena's input in our holidays xx”

“Thanks Sarena for planning a sensational holiday we all had a fantastic trip, and we put this down to your exceptional planning and selection of hotels, everything Worked like clockwork. Greatly Appreciated”

“We have booked 2 cruises now for our family through Sarena, our most recent incorporating a trip through Europe as well as the Mediterranean cruise. On both occasions, Sarena provided us we really good background information on the boats and places we could visit, and the types of experiences we could expect. With so many options to choose from, she took so many of the headaches out of our planning by tailoring both experiences so as to ensure all of our expectations were met. I highly recommend Sarena to anyone looking to book a cruise, or any kind of holiday. Her personalised service, quick responses, and her willingness to go above and beyond to ensure a memorable, and affordable holiday experience are a credit to her. Thanks again, and I look forward to arranging our next holiday with you.”

“Love Sarena, she is sooooo professional, her interest in what you want - down to the last detail of your holiday is truly amazing. Always connects your flights without a hitch, saves hours of net crawling. I have been blessed using her excellent current knowledge of what to see where to go and when .... yes the important when. Sarena is a wealth of knowledge, not just in her head but she’s very willing to share this to get you thee very best holiday. Thank you Sarena for ALL our wonderful, exciting holidays. We appreciate you.”

“Just a note to say thank you, I had the most amazing trip. It was, in a word "serendipitous". Thank you for working closely with me to know what I would want and how I would want to experience it - your knowledge and advise about the West Coast USA was impressive and accurate. The memories from this trip will last my lifetime, and I will definitely be booking my next trip/trips with you. Thank you, thank you, thank you.”