As a mum of young preschoolers, my travel needs are often quite specific and complicated, particularly when it comes to air travel and accommodation. It’s reassuring to know that Melanie is in charge of our holidays because it means I can relax in the knowledge that nothing will be left to chance. Thank you Melanie for your continued professionalism, reliability and excellent service! We are looking forward to our next trip to Thailand!

I have used Melanie Carter as my travel agent since 2005 and been so impressed with her professionalism and assistance that I have followed her to different agencies just to have her organise my travel plans. My experience with Melanie includes her booking interstate flights, as well as overseas trips to Shanghai and Hong Kong and tours to Europe, France and Italy. I like being able to talk one on one with an agent who has had wide travel experiences and who can provide first- hand knowledge and experience to assist me, as the client, to plan the trip that most suits my needs and Melanie has done this and more. Whenever I have called or e-mailed Melanie to discuss ideas and plans she has responded and acted upon my requests on the same day and followed up these requests promptly with the information required. Through working with her over various trips Melanie developed a good understanding of my interests and needs and put me on to fabulous hotels in Paris and Rome for additional time after tours that were totally appropriate for what I required. My tours went so smoothly with her assistance that I got the travel bug! I am thrilled to hear Melanie is back working in the travel field as she set such a high benchmark of travel service that I have not subsequently found. She will be my first call when planning my next trip which hopefully will not be too far in the future.

We were fortunate enough to have Mel organise our honeymoon in 2008. After all the stressful planning of the wedding, we enjoyed a blissful 7 day holiday in Malaysia courtesy of Mel’s meticulous planning. We were so impressed with how professional, organised and friendly Mel was, we have since had her organise our subsequent trips to the US, Mexico and Europe. Mel has travelled extensively and knows all the best locations, tips and tricks for visiting foreign countries. Invariably, she always books our hotels in the best parts of the city that make it easy for us to get around and see all the amazing sights – and she always does so within our budget. Even if she hasn’t been to a place herself, she does all the necessary research to make sure all of our plans are perfect. Mel’s attention to detail is amazing and because she treats our itinerary as if it was her own, our travel arrangements are always perfect, leaving us to enjoy a stress-free and amazing holiday. We don’t even think twice about how we will book our holidays now and would highly recommend Mel to anyone organising any travel – it is always a pleasure to see her smiling face and know that your travel arrangements are in good hands. Thanks Mel for all of your hard work - you are hands down the best travel agent ever.