The objective of this policy is to ensure our customers and staff are aware of our complaint lodgement and handling process.
TravelManagers endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you.
Each complaint is investigated thoroughly and efficiently, with impartiality, taking into account all information and evidence. Each complaint is handled confidentially. We take reasonable steps to actively protect your personal information which will at all times be stored in accordance with privacy requirements. Any information you provide may be recorded and used to assist us in improving our products and services to future customers. There is no financial charge for making a complaint.
All complaints are handled by the Head of Operations in liaison with other senior management staff. Complaints are given the utmost priority.
If a complaint cannot be resolved to your satisfaction, we will advise you what other options you have available.
Tel: 1800 019 599 (select option 2)
Address: Level 6, 59 Goulburn St, Sydney NSW 2000