Every traveller has their story. Over the past few weeks our network of personal travel managers has helped thousands of clients and loved ones get home safely, and have had the opportunity to provide support and advice to those planning treasured holidays. Below are some of our customers’ stories of how our personal travel managers helped them get home.
"When we left Australia we were aware of the spread of Coronavirus and remained vigilant of any news about that. Our guardian agent, communicated with us before we left and regularly whilst we were away to make sure we were totally up to date with what was occurring."Read the full story
"I was living in the UK when all the drama hit with COVID-19 and Australia had announced that it was closing boarders for non-citizens and recommending all citizens to get back asap."Read the full story
"We were caught off guard when the WHO declared a global pandemic three weeks into our month-long visit to Australia and New Zealand. When our return transit flight to Australia was cancelled we were in a panic."Read the full story
"We started to plan our dream holiday about 12 months ago. We had wanted to see the Northern Lights on a Viking cruise leaving from Bergen in Norway. The cruise was to sail north to the arctic circle and return to London after 13 days."Read the full story
We all know that gut feeling ya get, when you think things aren’t quite right. So of course I’m going to text my one and only travel lady.Read the full story
Our place in Bali is with the local people. I seldom see tourists so it’s a little piece of Balinese life without all the Western influences. This means its very much day to day living with little concern for what’s going on in the wider world.Read the full story
Adam and Mireille, entrusted me with an epic journey to bring their baby home. I had originally booked six family members to travel to Seattle USA in mid-April, to await the birth of their surrogate daughter/granddaughter.Read the full story
My clients were originally planning to relocate to Addis Ababa to take up their new positions with an NGO but decided to postpone the trip while the COVID-19 situation unfolded. They had intended to fly via Singapore, but with Singapore Airport closed even to transit passengers, and all flights between Asia & Ethiopia cancelled indefinitely, we needed to find another option.Read the full story
Alan and I would like to thank you for all you had to do to get us home, without your outstanding dedication and your time spent on getting us flights to get back to Australia we would still be stuck in the USA. We would highly recommend and use you Rose for further trips whether Business or Holidays. Thanks again Rose
Kind Regards G. Edwards
I just want to say a big thank you for all your help with booking my last trip to Canada then onto Mexico, loved it… with everything that is going on in the world, I sent an email to you and you got me home safely, forever grateful. Isolation is over yay… I had you plan my Europe trip last year, the best time ever, again you helped me with where to go and what things were a must, you nailed it, always honest and genuine with your advice. I will continue to recommend your fantastic service. A star you are.
A quick update about mum's situation in Sri Lanka after a few tears and a bunch of phone calls in the last 24 hours we have managed to book a flight flying from Colombo via Doha and then the home stretch to Auckland. Last night a stranger to me reached out called Charlotte Nowrojee offered to help book mum flights back and tonight mum has that plane ticket in her emails.
I want to say that this type of kindness and reaching out to strangers to help goes a long way and honestly I cannot thank you enough for your help I’m forever grateful that people like you exist.
Thank you, Matt
I can imagine this is a very tough time in the travel industry. I have a new found respect for travel agents after this ordeal. Thanks for your assistance Nicole, much appreciated. I’ll be sure to put my mum in touch for her next trip.
Thanks again for all of your help. David
I would like to send a HUGE THANK YOU to you for your above and beyond incredible help. Amidst such a crazy unprecedented time to arrange travel, and knowing that we can only imagine what financial and personal impact this had and is having on your own business and livelihood, you were so professional, helpful, available at all hours of day, night and weekend and spared no effort to solve the puzzle of getting myself and our family to Ethiopia. Beyond just the flights themselves, the stress and uncertainty and charting unprecedented embassy approvals etc. left us in such a position that even well meaning family and friends couldn't help other than support from afar, but your professional experience and commitment to help us find a solution gave us confidence to pursue the trip.
Thank you from the bottom of our hearts. Karmen