Your driver will meet you at Hanoi Noi Bai International Airport, before taking you and your family to your hotel.
Hotel: 3-star – Upgrades Available
Transfer: Private airport transfer
Ready for some thrills?! This half-day jeep tour takes you through the buzzing streets of Hanoi, where you and your family will dive deep into the heart of this bustling city. Explore the maze of back streets, tiny alleyways, schools and markets, gaining fascinating insights into the daily lives of Hanoians. This immersive experience unveils the authentic spirit and cultural heart of Hanoi, making it a memorable adventure for both you and your children.
Meals: Breakfast & Lunch
Hotel: 3-star – Upgrades Available
Activities: Hanoi jeep tour
After a 2.5 hour journey from the city, set sail from Ha Long Bay: one of Vietnam’s most popular and stunning attractions. Enjoy the views of limestone karsts along with a delicious lunch served on your boat. Swim in the bay’s emerald waters, explore its mysterious caves by kayak and spend the night soaking up the scenic tranquility of Ha Long Bay.
Meals: Breakfast, Lunch & Dinner
Hotel: 3-star – Upgrades Available
Activities: Ha Long Bay & Lan Ha Bay cruise
Transfer: Shuttle bus to harbour (private car available at an additional cost)
Join in for a morning of Tai Chi on the top deck, where you and your family can breathe, stretch and welcome the day. Afterwards, recharge with a light breakfast: the perfect fuel for more exploration! Brunch will be served as you cruise back to the harbour.
Next, it’s all aboard for an overnight train adventure to Dong Hoi! Rest easy in a cosy sleeper berth, and enjoy the scenery whizzing past, before sending you into a peaceful slumber. (Psst…if you’re pressed for time or don’t fancy the train, flights are available too!)
Meals: Breakfast & Brunch
Transfer: Shuttle to hotel, private transfer to train station, overnight train, hotel transfer
Your driver will collect you from Dong Hoi before bringing you to your hotel in Phong Nha. Your room may not be ready at this early hour – but you’ll be able to have breakfast and freshen up before your tour starts. Phew!
Today is all about exploring the caves: the world-famous Phong Nha Cave, which played a crucial role in the Vietnamese war, and Paradise Cave, which was only discovered in 2005 and is the longest dry cave in Asia. Paradise Cave is particularly beautiful: like something out of a painting, with its white crystal stalactites & stalagmites like pillars of glass.
After breakfast, our car and local tour guide will pick you up at Phong Nha Lake House and transfer you to Phong Nha Town, where you’ll enter the national park before visiting Paradise Cave. In the afternoon, you can visit the hilarious Duck Stop to frolic with the friendly ducks, before visiting the adventurous Dark Cave; complete with its own zipline, the kids will love this one! After a fun-filled day of activities, our driver will bring you back to your hotel.
Meals: Breakfast & Lunch
Hotel: 3-star – Upgrades Available
Activities: Paradise Cave & Phong Nha private tour
Transfer: Private car
After breakfast, enjoy a scenic and private transfer to Hue. Check in to your hotel and rest or start exploring your new home – the choice is yours!
Meals: Breakfast
Hotel: 3-star – Upgrades Available
Transfer: Private car via the Hai Van Pass
Your local guide and driver will meet you at your hotel for your most exciting adventure yet! Our skilled motorbike drivers are experts in navigating gently through Hue’s bustling streets, ensuring a comfortable ride for even the most tentative passengers – with speeds kept at 40km/hr or less. After a safety briefing, your family adventure begins!
Explore narrow laneways, glide beside serene canals…and, once you’re back on your feet, wander through local markets, discovering Hue’s rich history along the way. Visit a king’s tomb, a pagoda and local handicraft workshops before immersing yourselves in Vietnam’s captivating history at Hue Citadel and the Forbidden Purple City. After all of that exploration, you’ll have surely worked up an appetite…fortunately, lunch awaits! Enjoy a delicious traditional Buddhist banquet served at a serene pagoda.
This action-packed day promises a blend of scenery, history, culture and cuisine that kids and parents will love. For those who’d like extra comfort, this tour is also available by private, air-conditioned vehicle.
Meals: Breakfast & Lunch
Hotel: 3-star – Upgrades Available
Activities: Hue motorbike tour (as passengers)
Transfer: Private driver
In the morning you’ll set off south: by private transfer to Hoi An via the spectacular Hai Van Pass – considered to be one of the most beautiful sections of coastal scenery in Vietnam. Then cruise along the outer suburbs of relaxed Da Nang city before stopping at the famed Marble Mountain. After exploring the limestone hills, and maybe doing some shopping in the souvenir shops around them, it’s time to head to Hoi An.
Meals: Breakfast
Hotel: 3-star – Upgrades Available
Activities: Hai Van Pass & Marble Mountain
Transfer: Private transfer
You have the next two days to unwind, have fun and explore this special small city at your own pace. If you’re looking for extra family-friendly activities: like visiting the Golden Hands Bridge, splashing around at Vinpearl Waterpark, learning lantern-making at workshops, or enjoying cultural shows in the Old Town, feel free to reach out to us. We’d love to make your family’s experience in Vietnam even more memorable!
Meals: Breakfast
Hotel: 3-star – Upgrades Available
You have one last day to unwind, have fun and explore this special small city at your own pace. If you’re looking for extra family-friendly activities: like visiting the Golden Hands Bridge, splashing around at Vinpearl Waterpark, learning lantern-making at workshops, or enjoying cultural shows in the Old Town, feel free to reach out to us. We’d love to make your family’s experience in Vietnam even more memorable!
Meals: Breakfast
Hotel: 3-star – Upgrades Available
And so begins an adventurous day on two wheels! Start your morning by cycling along the Thu Bon River to a charming fishing village. Ride through tranquil countryside lanes, passing rice fields and watching farmers at work. Zoom past palm forests, cross rickety bamboo bridges, and spot water buffalo grazing nearby. Pause at a local family’s house for a break, then hop into lively basket boats for a thrilling ride through the water coconut forest.
For your last stop, check out Tra Que vegetable village to learn about organic farming and enjoy a cooking demonstration before a delicious lunch. Finally, it’s time to cycle back to your hotel, no doubt filled with fun stories, lasting memories…and tasty food.
Meals: Breakfast
Hotel: 3-star – Upgrades Available
Activities: Hoi An cycling tour & cooking class
Your family holiday has come to a close. (Sigh!) We’ll bring you to the airport for your return home… or you can always contact us to extend. It will be pretty tempting! Either way, we hope you and your family have had an amazing holiday – and that you’ll be back to visit Vietnam again.
Find a personal travel manager to make an enquiry
We offer for sale to you various products and/or services on behalf of our Principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘Principals’.
Our services consist of arranging and co-coordinating the services offered by the Principals. TravelManagers brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions TravelManagers will perform our services with reasonable care and skill.
TravelManagers does not guarantee the performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the Principal.
The brochures (including e-brochures) which we supply to you are the brochures of the Principals and that the statements and representations contained in such brochures are not ours but are made by the Principals. We accept no liability for any errors, inaccuracies or misrepresentations contained in such brochures.
Your travel arrangements will also be subject to the Principals’ terms and conditions including limits on liability and conditions of carriage. You are responsible for reading the Principals’ terms and conditions before paying for your booking or reservation.
Links to a list of our commonly used Principals Terms and Conditions can be found here. Please note that this is not an exhaustive list and you should you wish to sight any other Principals Terms and Conditions then you should contact your PTM.
Subject to the Australian Consumer Law, TravelManagers will not be liable for any loss or damage, injury, delay, inconvenience, or expense caused by a Principal. TravelManagers will not be liable for events beyond its control or the control of the Principals including, without limitation, strikes, accidents, pandemics or outbreaks of infectious diseases, acts of war or terrorism, civil or military disturbances or force majeure (Acts of God).
TravelManagers may receive fees, commissions, gifts or financial incentives from the Principals and other third parties in relation to your travel arrangements.
We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommends you take out travel insurance.
If your travel arrangements involve group travel or a group event it is your responsibility to ensure you have travel insurance which is suitable for and covers those travel arrangements. You warrant that you have made appropriate enquiries and sought advice on your specific travel insurance requirements.
Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that TravelManagers has offered you travel insurance and that you waive any claim against TravelManagers in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.
Prices for travel services, including transportation, hotels and tour packages, are subject to change at any time without prior notice. Such changes may be due to factors beyond our control, including but not limited to changes in supplier costs or currency fluctuations. You may be required to pay any additional amounts resulting from these changes.
If payment has not been made by the specific date which TravelManagers will advise you, your bookings may be cancelled. Payments may be made by direct deposit or cheque. If you wish to pay by credit card it is necessary to check with us first as some airfares and package holidays cannot be paid for by credit card. In certain circumstances your credit card will be charged by the Principal. In these instances, you authorise TravelManagers to pass on your credit card details to the Principal. Credit Card payments may incur surcharges.
TravelManagers will add an additional surcharge to payments made by credit card. Please check with us for current charges. When your credit card is processed by TravelManagers you agree to not have your payment ‘charged back’ or reversed by your credit card provider where the services have been provided. Payments can be made via BPAY. They can be made directly from your savings/cheque account. All cheques must be made payable to TravelManagers Australia Pty Limited.
Direct Deposits can be made to the TravelManagers’ bank account:
ANZ BSB: 012 172 Account: 4967-59407.
Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account.
TravelManagers will not be liable for any loss caused by a failure of a tour manager or tour wholesaler to make payments to TravelManagers for reservations for airfares and services made on behalf of a tour group or any individual traveller.
5.1 Cancellation fees
If you cancel a confirmed reservation or booking the Principal is likely to charge you a cancellation fee. Further, some tickets may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations. Please read the Principal’s special conditions in relation to your travel arrangements.
In addition to any cancellation fee charged by a Principal, if a confirmed reservation or booking is cancelled for any reason (including but not limited to a cancellation as a result of the COVID-19 pandemic or a force majeure event), TravelManagers will retain its commission paid and/or service fee charged in respect of the travel arrangements. You acknowledge that the retention by TravelManagers of the commission and/or service fee is fair remuneration for the work done by TravelManagers in arranging your travel arrangements.
5.2 Changes to bookings or reservations
If you wish to change a confirmed reservation or booking you are likely to incur fees. In some cases, it may not be possible to change a reservation or booking or to cancel or it may be uneconomic for you to do so. You should always check the cost before requesting changes to your travel arrangements. Please read the terms and conditions of the Principals which apply to your travel arrangements.
Unless otherwise stated in your costings and itinerary document in addition to any fee charged by a Principal, TravelManagers will charge you a fee to process an amendment to a confirmed booking or reservation based on the rate of $50.00 per hour plus GST. There is a minimum fee of $25.00 plus GST.
5.3 Refunds
If your travel arrangements are cancelled for any reason (including force majeure) after you have paid, no refund will be available to you until TravelManagers receives the monies from the Principal involved. In most cases, the Principal will charge a cancellation fee and in some instances you may not be able to claim a refund.
TravelManagers is not responsible for any delays by a Principal in processing a refund. You should be aware that airlines may take a significant amount of time to process a refund.
Should the price of an airfare, cruise or tour be reduced after you have made payment your right to a refund (if any) is governed by the terms and conditions which apply to the airfare, cruise or tour as determined by the airline, cruise line or tour operator.
Unless otherwise stated in your costings and itinerary document in addition to any fee charged by a Principal, TravelManagers will charge you a fee to process a refund request based on the rate of $50.00 per hour plus GST. There is a minimum fee of $25.00 plus GST.
TravelManagers earns commissions and/or charges service fees in making your travel arrangements. TravelManagers reserves the right to retain the commissions and service fees that is earned on your booking from any refund should your booking be cancelled for any reason (including for force majeure).
Prior to confirming your travel arrangements, you should check your passport and establish that it will remain current for the entire period of your travel. Certain countries require that your passport remains valid for a period of up to twelve months after the date upon which you are scheduled to leave such country. You may be denied entry to a country if your passport expires within 12 months. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa dependent on whether you are travelling on an Australian or a foreign passport. The authorities in some countries (including The USA) require holders of Australian passports to take out a visa for entry into their country where the traveller has been sentenced or imprisoned or been convicted of certain types of criminal offence. A visa may be required where a contagious disease or a serious health problem exists. It is the responsibility of each member of the travelling party to ensure that they have a valid passport and the necessary visa/s for the destinations to be visited.
Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving Australia.
Certain countries and Principals require that travellers be vaccinated against specific infection (including but not limited to COVID vaccinations) and/or diseases. TravelManagers strongly recommends that you check with your doctor and the embassies of countries to which you are travelling to with respect to any health requirements.
As Governments and Principals start to open and accept clients their requirements for Covid vaccinations, PCR Tests and other requirements are constantly evolving. Whilst your personal travel manager may assist you in navigating these travel requirements you are ultimately responsible for all medical and travel-related documentation required by state, federal or international authorities that allow entry or exit into their state, territory, return to Australia or overseas travel from Australia to another country. You should ensure that you have satisfied yourself that you have all the required documents before booking your travel and keep yourself up to date on any changes to these requirements.
If provided by you, you authorise TravelManagers Australia to store a copy of all relevant COVID vaccination certificates and forward a copy to any Principals as reasonably required.
You acknowledge that your failure to produce a copy of a valid COVID vaccination certificate may lead to your booking being cancelled and as a result, you may incur cancellation fees which will be subject to the Principals’ terms and conditions as well as the fee’s outlined in clauses 5.2 and 5.3.
We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.
9.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed.
9.2 We strongly recommend that you familiarise yourself with current travel advisories/information from smartraveller.gov.au before you travel.
9.3 Payment of any excess baggage charges is the Traveller’s sole responsibility.
9.4 Carry on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.
10.1 TravelManagers accepts no responsibility for any loss, cost or expense that arises or is incurred by the customer to the extent that it arises or is incurred directly or indirectly as a result of any booking made by, or on behalf of, the customer independently of TravelManagers.
10.2 Mobility and fitness
Before confirming your travel arrangements, it is your responsibility to inform your Personal Travel Manager of any medical conditions, mobility concerns, or dietary restrictions. While we are committed to fulfilling your needs, you acknowledge that certain suppliers may encounter limitations in service availability.
10.3 Travelling with children
Minimum age requirements may apply to specific travel services, such as cruise travel. Additionally, legal regulations govern the travel of children without one or both parents or legal guardian, with specific guidelines enforced by airlines, cruise lines, and various countries. It is essential you inform your Personal Travel Manager if you are travelling with children. It is your responsibility to ensure you have the necessary permission for the child’s travel and provide the documents to TravelManagers Australia if required. Failure to adhere to these requirements may result in denied boarding or other travel-related consequences.
10.4 Advice for pregnant travellers
If you’re pregnant and planning to travel, it is your responsibility to research your destination before you go. We encourage you to consult your doctor and understand any potential risks that may arise. Airlines and cruise lines have specific rules on when you can travel while pregnant. Please advise your Personal Travel Manager before committing to your travel arrangements about the rules or restrictions that could affect your travel plans.
TravelManagers endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolve your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Full details of our Complaints Handling Policy can be found here.
Nothing in these terms and conditions is to be read as excluding, restricting, or modifying your rights under the Australian Consumer Law and other legislation given to consumers in relation to the supply of goods and services.
TravelManagers respects and honours the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and culture of Aboriginal and Torres Strait Islander peoples on the lands where we work and gather, and those we visit.
