TravelManagers Booking Conditions

Introduction

1. TravelManagers Australia Pty Limited is a licenced travel agent [NSW: 2TA005758, VIC: 32695, QLD:
3168806, TAS: TAS158, SA: TTA198473, WA: 9TA1394, NT: LTA154] and a member of the Travel Compensation Fund.
We offer for sale to you various products and/or services on behalf of our principals such as airlines, other
transport operators, hotel and other accommodation providers, tour operators and other principal suppliers.
These are referred to throughout as ‘the Principal/s’.
Our services consist of arranging and co-coordinating the services offered by the Principals. TravelManagers
brings about a direct contractual relationship between you, the customer, and each Principal. Subject to
these booking conditions TravelManagers will perform our services with reasonable care and skill.
TravelManagers does not guarantee the performance of the services offered by the Principals and we will not
be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any
Principal. In such case your remedy will lie against the Principal.
You should be aware that the brochures (including e-brochures) which we supply to you are the brochures of
the Principals and that the statements and representations contained in such brochures are not ours but are
made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such
brochures.

Travel Insurance

2. We recommend that you take out a travel insurance policy at the time you pay for your travel. You
should ensure that such insurance will protect you against medical expenses arising from sickness or injury
during your travel and protect you against loss or damage to your belongings. The Department of Foreign
Affairs & Trade also strongly recommend you take out travel insurance.
N.B. Please note that some credit card providers will provide the card holder with travel insurance. Where
you are paying for all or any part of the services arranged through us by credit card and you intend to use
travel insurance provided by the credit card provider you acknowledge that TravelManagers has offered you
travel insurance and that you waive any claim against TravelManagers in respect of any loss or damage you
may suffer as a result of you failing to take out any or adequate travel insurance.

Cancellation Fees

3. Cancellation fees are likely to be incurred on all confirmed reservations or bookings. Further, some
tickets may be non-refundable or non-transferable. It is important to check the position with us before you
confirm arrangements and/or before you cancel any confirmed reservations. Please read the specific
conditions detailed in the Principal’s brochures and flyers in relation to your travel arrangements.

Changes in Reservations

4. If you wish to change a confirmed reservation you are likely to incur fees. In some cases it may not
be possible to change reservations or to cancel the reservation or it may be uneconomic for you to do so.
You should always check the cost before requesting changes in reservations. Please read the specific
conditions detailed by the Principal’s in relation to your travel arrangements.

Prices

5. Airfares and tour prices may change (almost invariably by being increased) without prior notice and
even though your arrangements have been confirmed. Such price increases are beyond our control and you
will liable to pay for any such increases. Many airlines now impose surcharges on the price of air travel.
These surcharges may change between the time you make a reservation and the date of full payment.

Payment

6. If payment has not been made by the specific date which TravelManagers will advise you, your
bookings may be cancelled.
Payments may be made by direct deposit or cheque. If you wish to pay by credit card it is necessary to
check with us first as some airfares and package holidays cannot be paid for by credit card.
In certain circumstances your credit card will be charged by the Principal. In these instances you authorise
TravelManagers to pass on your credit card details to the Principal.
Credit Card payments may incur surcharges. TravelManagers will add an additional surcharge to payments
made by credit card. Please check with us for current charges.
When your credit card is processed by TravelManagers you agree to not have your payment ‘charged back’
or reversed by your credit card provider where the services have been provided.
All cheques must be made payable to TravelManagers Australia Pty Limited. Direct Deposits can be made to
the TravelManagers’ bank account: ANZ BSB: 012 172 Account: 4967-59407.
Under no circumstances will TravelManagers accept cash payments.

Refunds

7. If you cancel your travel arrangements after paying for the same no refund will be available to you
until after we receive the monies from the Principal involved. In most cases fees will be payable for
cancellations and in some instances you may not be able to claim a refund.

Passport and Visa Requirements

8. Prior to confirming your travel arrangements, you should check your passport and establish that it
will remain current for the entire period of your travel.
Certain countries require that your passport remains valid for a period of up to twelve months after the date
upon which you are scheduled to leave such country. You may be denied entry to a country if your passport
expires within 12 months. You should clarify visa requirements with the Embassies of the countries that you
plan to visit as certain countries may require you to take out a visa dependant on whether you are travelling
on an Australian or a foreign passport.
The authorities in some countries (including The USA) require holders of Australian passports to take out a
visa for entry into their country where the traveller has been sentenced or imprisoned or been convicted of
certain types of criminal offence. A visa may be required where a contagious disease or a serious health
problem exists.
It is the responsibility of each member of the travelling party to ensure that they have a valid passport and
the necessary visa/s for the destinations to be visited.

Re-entry Visas for Australia

9. Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you
hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the
position in regard to your passport and/or visa requirements before leaving Australia.

Vaccinations

10. Certain countries require that travellers be vaccinated against specific infection and/or diseases.
TravelManagers strongly recommends that you check with your doctor and the Embassies of countries to
which you are travelling to with respect to any health requirements..

Checking Travel Arrangements

11. We have exercised care in putting together the arrangements requested by you in regards to your
travel and accommodation. It is important that you check all of the documentation handed to you in relation
to your proposed travel and accommodation to ensure that it fully meets with your requirements and to
ensure that there have been no misunderstandings. All documents, in relation to international travel, must
be issued in the name of the passport holder. You may be denied carriage if the name varies.
11.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled
departure time has not changed.
11.2 We strongly recommend that you familiarise yourself with current travel advisories/information from
www.smartraveller.gov.au before you travel.
11.3 Payment of any excess baggage charges is the Travellers sole responsibility.
11.4 Carry on baggage is subject to security rules on the carriage of various items. It is your
responsibility to check with the relevant authorities.

Complaints

12. If you have a complaint about any service provided by TravelManagers please contact the National
Operations Manager at Level 11, 815 George St, Sydney NSW 2000. You must provide us with full written
details of your complaint within 28 days of the completion of your travel arrangements.