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    Coronavirus (COVID–19)

    We’re here to help, with your help.

    On behalf of our 600 personal travel managers across Australia, we would like to thank each and every one of our customers you for your continued support during this time.

    TravelManagers is monitoring all updates and changes daily and assessing the possible impacts to our customers’ travel. We are pleased to have been able to bring our clients and their loved ones home over the past weeks as governments across the globe enforce measures to flatten the curve of coronavirus.

    If you have already contacted your personal travel manager but haven’t yet heard back, please know that they will respond. As we’re sure you can understand, these are unprecedented times and they have received a significant increase in enquiries for changes and cancellations. This means they are having to prioritise their responses and contact with clients based on your planned date of departure.

    Our national partnership office at TravelManagers Australia continues to keep our network updated on the latest advices and are liaising with our partner suppliers to find the best solution for our customers, including incentives, to change your plans as opposed to cancelling them.

    As a network, we pride ourselves on personal service and, particularly during these difficult times, are striving to maintain this level of service and support by finding a solution that suits each of you. This includes:

    • Reviewing your travel plans and discussing options and alternatives with you;
    • Updating you with the latest information provided by our partner suppliers and liaising with them on your behalf, and;
    • In the event you have purchased travel insurance through your personal travel manager they will review the product disclosure statement (PDS) with you. As each individual travel insurance policy will vary in circumstance as well as the terms and conditions around changes and cancellations, your personal travel manager may need to refer you to liaise directly with your travel insurance provider.

    To do this, we need to ask for your help:

    If you have not heard from your personal travel manager and your planned travel is within the next 48 hours,please call them

    If your planned travel dates are outside of the next 48 hours, please email your personal travel manager with your departure date in the subject line. They will respond as soon as possible

    If your planned travel dates are after 30 June 2020, we appreciate that you may be concerned about what the current travel advisories might mean for your plans, and recommend that you wait until closer to your time of travel before making changes. However, if you do wish to discuss your plans please email your personal travel manager. They will respond as soon as possible to your enquiry.

    Once the world is ready to travel again, we look forward to inspiring you to travel again, and working with you to make those holiday dreams finally come true.

    The facts on refunds for travel agents and customers

    Important Information for Consumers by the Australian Federation of Travel Agents (AFTA).
    Due to the coronavirus (COVID-19) and government restrictions imposed on the population and travel, travel agents are experiencing an unprecedented volume of enquiries to change or cancel travel plans.

    Reliable sources

    AFTA logo

    Refunds and Cancellations - Note to the Editor

    "The Facts on Travel Agents and Refunds" - Australian Federation of Travel Agents

    Find Out More


    Providing Australians with the latest information and advice for safe travel overseas.

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    World Health Organization

    Information and guidance from WHO regarding the current outbreak of coronavirus disease (COVID-19).

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    Worldometer is run by an international team of developers, researchers, and volunteers with the goal of making world statistics available in a thought-provoking and time relevant format to a wide audience around the world.

    Find Out More

    Coronavirus Information Disclaimer            

    The information on this page has been uploaded and updated to the best of TravelManagers’ ability. At no time should you rely on this information entirely or solely as it could be outdated or superseded. Please refer to DFAT, Smarttraveller, and the World Health Organization directly for the latest information.